Return Policy
1. Introduction
At swissrevitalisation.me, we strive to ensure customer satisfaction. Due to the sensitive nature of pharmaceutical products, we have specific guidelines for returns.
2. Eligibility for Returns
• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receipt.
• Incorrect Products: If you receive an incorrect product, notify us within 7 days for a replacement or refund.
• Expired Products: Products that are expired upon receipt can be returned for a full refund or replacement.
3. Non-Returnable Items
• Opened Products: Once a product is opened, it cannot be returned.
• Prescription Medications: Due to safety regulations, prescription medications cannot be returned once dispensed.
• Special Orders: Custom or special-order items are non-returnable.
4. Return Process
• Contact Us: Reach out to our customer service team at [email protected]to initiate a return.
• Return Authorization: Obtain a return authorization number (RMA) from our customer service team.
• Packaging: Ensure the product is securely packaged to prevent damage during transit.
• Shipping: Ship the product back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the return is due to our error.
5. Refunds and Replacements
• Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
• Processing: Refunds or replacements will be processed within 7-10 business days after the inspection.
• Refund Method: Refunds will be issued to the original payment method.
6. Contact Information
For any questions or concerns about our return policy, please contact us at at [email protected].
