Refund policy

1. Overview

At Swiss Revitalisation, your satisfaction matters to us. Due to the sensitive and hygienic nature of pharmaceutical, skincare, and wellness products, certain return conditions apply.

2. Eligible Returns

You may request a return or replacement within 7 days of receiving your order if:

Damaged or Defective Items
Your product arrives damaged, leaking, or faulty.
Incorrect Item Received
You receive a product different from what you ordered.
Expired Product
The product is expired at the time of delivery.

3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

Opened or used products
Prescription-based or medical items
Custom or special-order products
Items returned after 7 days of delivery

4. How to Request a Return

To start a return, please follow these steps:

Email us at returns@swissrevitalisation.me
Include your order number, product name, and photos (if damaged).
Receive Return Approval
Our team will review your request and provide a return authorisation if eligible.
Send the Product Back
Return the item in its original packaging using a trackable courier.

Return shipping costs are covered by the customer unless the return is due to our error.

5. Refunds & Replacements

All returned items are inspected upon arrival.
If approved, refunds or replacements are processed within 7–10 business days.
Refunds are issued to the original payment method.